I have not had a customer complain about not having their insert 1/4 folded. As a matter of fact, most of them have to pay to have them 1/4 folded offline, so they save money by not 1/4 folding. We do a couple of papers that the jacket is 1/4 folded and all the inserts were 1/4 folded also. Well, with 14 inserts, that made for one fat and ugly bundle, not to mention it took three people at the end of the inserter to jog, strap and stack the product. I finally asked a couple of the customers to have their insert 1/2 folded and I let the insert hang out the top of the jacket and just set up the stacker for a half fold length product and it ran great. I changed all the inserts to 1/2 fold and now we don't have to jog the bundle, we can now use our Dynaric auto strappers to strap the bundle inline and I only have one person stacking on the end. The customers are happy and everyone in post press is happier. One thing we do on our SLS 1000 for our inserts with a flap is we move it off to one side in the hopper so the lift hook actually supports the flap when it engages. This helps keep the flap from bubbling on the second insert in the stack when the bottom insert is pulled out. I hope this helps.
Cody Griffin