Postal Service’s 2014 Performance Goals and 2015 Performance Plan Examined

In a report issued this week, the Postal Regulatory Commission examined the Postal Service’s fiscal year 2014 program performance report and fiscal year 2015 performance plan. The Commission is mandated by statute to review the Postal Service’s goals and make findings as to whether the Postal Service has met those goals and offer any recommendations regarding the protection or promotion of public policy objectives. The Commission does not have the authority to alter the Postal Service’s goals. As it did for the first time last year, the Commission is issuing this report separate from its annual compliance determination to provide a more in-depth analysis of the Postal Service’s four performance goals:
  1. Deliver High-Quality Services,
  2. Provide Excellent Customer Experiences,
  3. Ensure a Safe Workplace and Engaged Workforce and,
  4. Sustain Controllable Income.

The Commission’s findings are as follows:

  • The Postal Service partially met both the Deliver High-Quality Services and Sustain Controllable Income goals.
  • The Postal Service did not meet the Ensure a Safe Workplace and Engaged Workforce goal.
  • The Commission cannot determine whether the Postal Service met the Provide Excellent Customer Experiences goal due to lack of comparable 2014 data.

To help the Postal Service better meet the goals and assess its performance in future years:

  • In cases where the overall delivery service performance indicator missed its target, the Commission recommends that the Postal Service isolate specific measurements for time periods, geographic regions or products.
  • The Commission recommends that the Postal Service provide results for each new customer experience measure based on surveys received throughout 2015.
  • To determine the efficacy of the Postal Service’s plan to meet its safe workplace goal, the Commission recommends that the Postal Service discuss the most common types of illnesses and injuries by employee activity and preventative measures in next year’s report and plan.
  • The Commission recommends that the Postal Service revise its targets for sustaining controllable income to reflect the delay in implementing its network rationalization, as well as outline other methods employed to meet its controllable income goal.

A copy of the Commission’s Analysis of the Postal Service’s FY 2014 Program Performance Report and FY 2015 Performance Plan is located at

ProImage’s Cloud Ink Optimization Finds Success at Great Bend Tribune

The Great Bend (Kan.) Tribune recently chose ProImage’s cloud-based ECO ink optimization service for their daily print operation. A free trial – offered by ProImage to all interested newspaper printers – was the trigger for the paper’s press manager, James Audus, to test if the software can help create a better looking paper for their customers.
The Tribune reported a 21 percent average monthly reduction of ink consumption. In addition, print quality has improved: “We have noticed non-printed areas of the newspaper to be brighter and less ink carry over at blanket/plate gap”, said Audus. “Another area of substantial difference is four-color rich black registration which has become more defined since using ECO. Our most significant change pre-and post- ECO is the overall cleanliness of the paper and the improved registration.”

He added, “The ProImage staff has been very helpful in setting up the correct color profile and helping us eliminate the need to modify pantone colors in CMYK format.”

“This coincides with what our existing ECO SaaS customers report back to us,” said Rick Shafranek, New ProImage America VP sales and marketing. “We have dozens of newspaper clients using ECO and a significant factor of ECO SaaS success is the immediate ROI it provides. As a cloud-based service it doesn’t require any upfront investment, no start-up costs and no hardware or software to purchase. The printer pays only for the number of files submitted (no matter the file size) and saves money with the first file handled. This allows smaller newspapers and printers to employ the industry’s best ink optimization solution without buying software, hardware or contracts yet benefiting from instant ink and paper waste savings and quality improvements.