Heidelberg Celebrates 10 Years of Remote Service

Remote Service from Heidelberger Druckmaschinen AG (Heidelberg) can now look back on a decade of success, marking a milestone in online troubleshooting in the print media industry. Heidelberg started rolling out the Web-based platform 10 years ago and has gradually extended the portfolio from the initial Remote Diagnosis function to increase the focus on prevention. The technology has been available for the prepress, press and postpress segments as well as Prinect software from the outset. The Remote Service platform from Heidelberg has undergone several external certification procedures to confirm its reliability and functionality—features that have won the company a whole host of awards. Several of the platform’s functions, such as the remote machine maintenance technology that forms the basis of eCall, have also been patented worldwide.The latest proactive development is Remote Monitoring. In many cases, this function unveiled in the form of a study at drupa 2012 enables developing machine faults to be detected early—long before they cause a stoppage. Any measures required can then be completed as part of a scheduled service callout. This gives customers the greatest possible certainty in their production planning and significantly boosts machine uptime. The “Semantic Analysis of Complex Events” technology project, which involves Heidelberg and a number of partners and is integrated in Remote Monitoring, won the Innovation Award presented by the German BMWi (Federal Ministry for Economic Affairs and Energy) in fall 2014.Prinect Productivity Benchmarking, which was launched in 2010, enables print shops to use a Web portal based on the Remote Service platform to anonymously compare their performance with other similarly equipped companies online. Accolades for this solution include the U.S. printing industry’s InterTech Technology Award.

The eCall function has been available since 2007. Combining an automatic error message with a guaranteed response time, it ensures real-time transmission of fault details to the responsible Heidelberg service organization, which can then promptly make a start on sorting out the problem. By 2008, eCall had already won the Service Management Award presented by the KVD (German Customer Service Association). Heidelberg is still the only company in the print media industry to offer eCall and yet a comparable function became compulsory in all new cars in the EU in 2015.

Heidelberg now has some 10,000 systems in 50 countries worldwide connected to its Remote Service platform. Over 2,000 customer inquiries are handled remotely every month and around 70 percent of all electronic faults can be rectified remotely. Based on these impressive figures, Heidelberg has one of the most powerful Web-based service tools for technical production systems in the print media industry and beyond.

“Using Remote Service solutions has revolutionized the process of detecting and rectifying faults in the print media industry,” said Bernhard Steinel, head of the Systemservice business area at Heidelberg. “Problems are being identified sooner and sooner, long before a machine stops working. As a result, we’ve been able to significantly increase many customers’ machine availability and give them greater certainty when planning production.”


Printing comes to an end at Kennedy Heights

Printing has officially come to an end at the Kennedy Heights printing plant in Vancouver, the printer of Postmedia’s Vancouver Sun and The Province since it opened in 1997. The Vancouver Sun will now be printed by Transcontinental Printing in accordance with a 5-year deal that was announced last year. The Province will be printed by Black Press Group Ltd. The move has left over 220 employees out of work.

Komori to hold Printology H-UV forums

CratesKomori will hold the first three of a planned series of Printology H-UV forums and field visits around the UK in March.

Although a number of Printology H-UV seminars have been held in other European countries over the past year, the UK forums will be the first to feature accompanying production demonstrations on printers’ shopfloors.

Komori UK director of sheetfed sales Steve Turner, who will lead the sessions, said: “We’ve now more than 2,500 units and over 500 H-UV presses in production around the world and our market penetration affirms that H-UV has stimulated investments during the last few years’ difficult economic conditions.

“We’re the clear market leader with this type of technology and, having been exceptionally successful in winning UK orders for this in the last year, the time is now ideal for us not only to explain but also to demonstrate Komori H-UV across the UK.”

The firm will hold its first three forums at venues in Oxford on 10 March, Harrogate on 17 March and Hertford on 19 March. Each presentation will conclude with production demonstrations at H-UV printers located close to these venues; Hunts in Oxford, Platinum Print in Harrogate and Hertford Offset in Hertford.

“We will do a presentation at a venue close to our existing customers and that will include information about what H-UV is all about, what its benefits are and the special effects that you can achieve with H-UV. We’ll have samples available and there will also be a presentation from Baldwin, which manufactures the special lamps that we use,” said Turner.

“We’ll also be talking about alternatives such as LED-UV, clarifying the compliance of H-UV in relation to current and forthcoming new EU regulations, and allowing sufficient time for open discussion.

“We’ll then take the delegates to a local printing company using an H-UV press that’s been in operation for several months. Delegates will be able to see the presses printing in a daily production environment and have the opportunity to talk to the press operators and the managers of the business to really get a true understanding of how they’re performing and if they’re living up to expectations.

“We do expect significant interest in this event as we’ve had great success in the UK with H-UV. If it’s as successful as we expect it to be then I imagine we’ll run another event later in the year in other locations.”

Places are limited due to the field visits. To attend, or for more information, contact Fran Robinson on 0113 823 9200 or email fran_robinson@komori.co.uk.